Forum Discussion

4 years ago

Solved

GL Kenobi Tier 1 application crash

Product: Star Wars: Galaxy of Heroes Platform:Apple iPad What type of device are you experiencing the issue with? iPad Pro OS Version 14.6 Ally Code: (Find it here: http://bit.ly/AllyCode ) 423-...

bug

EA_UltraSlide
4 years ago
Hi @crimsonpenguin and thanks for providing the steps that you used to run into a crash during Tier 1.

We have attempted following that (and other similar move orders) but have still had no success reproducing a crash on Tier 1.

The team have looked into reports of issues with the Jedi Master Kenobi Event, but after their investigation, no new issues were found. Please see the update to the following forum post that states this: Potential Issue with Jedi Master Kenobi Event. We have checked the logs available to us, and cannot see a reason for the crashes you encountered during tier 1 of the Jedi Master Kenobi event. Please have a look at our troubleshooting guide in the hopes that it will help you in the future: Android | iOS.

Unfortunately, we cannot reimburse the Light Side tickets used or grant the shards, sorry.

aFuriousPorpoise

Seasoned Hotshot

4 years ago

@crimsonpenguin despite all the reports here of crashes, CG has deemed there are no issues with the event (https://forums.galaxy-of-heroes.starwars.ea.com/discussion/247114/potential-issue-with-jedi-master-kenobi-event) and it seems there is nothing the staff here can do but toe that line - they are unable to redeem anything or compensate you.

crimsonpenguin
4 years ago
Yeah, I’ve read the responses on the other threads. I’m not doing this for compensation, just to give them the information to fix the event, tickets are time consuming and resource draining and others don’t need to go through the frustration I’m currently going through.