Just got a new Google Play Games update. SWGOH works on my phone again!
Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung S10e
OS Version 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 748285514
What type of issue do you have? Network/Connection
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I logged out of main account to log into alt account. After selecting my account it tells me there is a connection lost due to another device logging in or not logging in during the past 24 hours. Both of which are not accurate.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country United States
Screenshot of error after trying to log in
EA QV TeamHi @gramsn1402 and thank you for the report.
Restarting your device should fix that issue and let you back into the game. We've checked the logs available to us but were unable to identify anything unusual there.
EA QV TeamHi @TashAureus what's your ally code, so that we can have a look?
@EA_HighCommand Restarting did not fix the issue. I also tried uninstalling the app and reinstalling it. That didn't work either
EA QV TeamWe've raised it to the team and they are looking into this now.
The game will load,Connecting to play Games, Choose and account....I choose and account (I have tried both) and it instantly goes to CONNECTION LOST Your session has expired. Like others this is an endless loop.
Either another device has logged into this account, or it has been 24 hours since you last logged in. The thing is, even my shardmates see I last logged in around midnight EST.
All others games work just fine. I have cleared Google Games and Google Play Cache, SWGoH cash, un-install/reinstall SWGoH, reset phone, made sure my phone was updated. Missing out on refreshes, Raids, Arena payouts, Guild tickets, etc.. It would be nice to see something coming from CG on this, I am not FTP and have put enough money into this game where I definitely would like some resolution.
Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Honor 9
OS Version Up to date
Ally Code: (Find it here: http://bit.ly/AllyCode ) 976-781-351
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug I can't log in.
Steps: How can we find the bug ourselves? Trying to log in with my account. This happens on mobile data and wifi
Connection Type Wifi
Please select your region Europe
Country France
Connection Lost your session has expired. Either another device has logged into this account, or it has been 24 hours since you last logged in.
Product: Star Wars: Galaxy of Heroes
Platform:Android
What type of device are you experiencing the issue with? Samsung Galaxy Note 8
Ally Code: (Find it here: http://bit.ly/AllyCode ) 985227814
What type of issue do you have? Network/Connection
How often does the bug occur? For the last 24 hours at least
Summarize your bug I logged out of main account to log into alt account. After selecting my account it tells me there is a connection lost due to another device logging in or not logging in during the past 24 hours. Both of which are not accurate.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Australia
I am unable to log in either
I don't know how Google deploy their update
To all
I have the Google play version not to use.. But it works fine with it when playing via bluestack android emulator device Samsung s10got this morning an update on Google play
On My Mobil device the game is stuck at searching game update
