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ijcath's avatar
ijcath
Rising Rookie
6 years ago
Solved

Google Play Login issues/Session Expired/Connection Lost [‎29-06-2020]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Google Pixel 3
OS Version 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 781-539-514
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug For 4+ hours now, whenever I open the game, I get the "Connection Lost" error message, even though I have no other devices linked to the account and it hasn't been 24 hours since I logged in. When I click reload, the game then enters a loop where I log back in with my Google Play account and immediately get the same error. I have tried restarting my phone, clearing storage/cache for the app, uninstalling/reinstalling the app, opening the app both on wifi and on cellular data, removing google play access for the app, and logging out of google play altogether, but nothing has worked. Other games on my phone that use Google Play are not having any issues.
Steps: How can we find the bug ourselves? Check the internal logs of my account access
Connection Type Wifi
Please select your region North America
Country USA

It seems others are having this issue too, but I wanted to be sure to document mine as well.

(CM: Thread title updated to reflect issue scenarios)

  • Just got a new Google Play Games update.  SWGOH works on my phone again!

163 Replies

  • I don't know how Google deploy their update

    To all

    I have the Google play version not to use.. But it works fine with it when playing via bluestack android emulator device Samsung s10got this morning an update on Google play

    On My Mobil device the game is stuck at searching game update

  • warmachine92400's avatar
    warmachine92400
    6 years ago

    Got a google play update but still stuck

    On Android 10

    2020.06.19386 (319222177.319222177-000408)

    Tried uninstall it and héros  and full reinstall

    It takes an age to dow load 45 MO while I'm on wifi or GSM network

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