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Mallak17's avatar
4 years ago
Solved

Google Play Points Issue

I'm not able to use my Google Play Points on the Small Galactic Advancement Kit or the Large one anymore. A few weeks ago it told me "You'll need to open the game before you can get it again". Now I'm a daily player so I've been in the game a ton since then but still no luck. Anyone able to provide any help? Thanks in advance!

  • Morgulon4283's avatar
    Morgulon4283
    4 years ago
    @DarthMidas230671 This is why I think you're right; this has happened before, but reinstalling generally fixed the issue. You and several other people I have talked to have tried literally everything - they can buy stuff straight from the in-game store, they can convert their google play points to money to buy stuff in-game - there's just been a TON of people who bought one more small or large enhancement kit on google play after the Dash Rendar update, and every time they've tried getting a kit after that first successful one post-update, they[ve been getting the same error message again and again.

    I hate to say this, but I'm worried it's a purely monetary thing. I keep seeing the large enhancement kit in the in-game store - they added a couple shards, but it's got same name and basically the exact same stuff as the large enhancement kit. Except it costs $20. Using play points and getting the same thing in google play is only 750 points, so basically they sneakily updated the price on the large enhancement kit from $7.50 to $20. I've also only seen the larger, much more expensive kit - I haven't seen the small enhancement kit in-game.

    Maybe it's just a paranoid theory - I sure hope it is - but virtually every online game with a large player base eventually becomes a cash cow for the owners'creators, and since they've been doing this type of stuff for a long time now *cough* conquest pass *cough cough* sorry I must be getting sick. But at least with for example the conquest changes, it actually made it playable for me. I got the Hyperdrive Bundle and that's about it, so I've basically been f2p, and after all this time I've only got 10-12 heroes at g12, and one team (First Order) that has all their skills, including their zSkills, and all their mods, max level. I'm finally CLOSE to getting my Kylo Ren (unmasked) to g13, heh.

    But I just try to take the good and ignore the bad, since I know my complaining won't change the free trade business model; if they ever did something that made me THAT mad, I'd just stop playing, but it seems from reading the bug report and technical issues borders for a few months now that at least 2/3, and probably quite a few more, of the issues people experience are glitches, etc.

    Still, I hope this gets worked out for y'all - I have done everything I can in terms of asking leading questions and notifying staff members along with links to the threads in question several times. I'm afraid that they are essentially powerless, too - the most they could do is inform the tech side of the company, and from what I recall from working in tech, they're just as likely to assume that, even with this many people having the exact same issue, that it is somehow the user's fault.

    But like I said, positive attitude - at least you can still convert play points to cash and buy stuff (including the way more expensive large enhancement kit) in the store in-game, heh.

18 Replies


  • @EA_Illium wrote:

    Hi @Mallak17 @HanZmaN76 To check do you have a secondary device to see if this happens there? 


    When I replied to the first post I was trying this on my android tablet which I rarely use now. It had the exact same result. So yes, I have tried this.

    I currently have another support email ticket open and have not heard anything yet. This began with the first pack purchase on November 17 and then again on November 29 and relates to the galactic upgrade kits large and small.

    Just to try it I tried and successfully got the rebel upgrade pack in Google play on November 29. This seems to be isolated to the galactic upgrade kits. I have also had no issues purchasing packs in game.

    Additional steps taken-

    Contact support 

    Reinstall 3 times

    Clear cache on Swgoh app

  • eli6720's avatar
    eli6720
    New Rookie
    4 years ago

    I have the exact same problem/issue this happened after Dash updates

  • Mallak17's avatar
    Mallak17
    4 years ago

    Any update on this yet? @EA_Illium 

    I've also tried on secondary devices and it's not working, cleared cache and done reinstalls. Still nothing.

  • me too i have been having all kinds of problems since the dash rendar update from freezing and crashing to unable to get the google play kits for the pass two weeks this is beyond upsetting and extremely disappointing.   

  • Morgulon4283's avatar
    Morgulon4283
    Hero (Retired)
    4 years ago

    Messaging an EA employee now, as this is beyond me at this point.

  • Morgulon4283's avatar
    Morgulon4283
    Hero (Retired)
    4 years ago

    They may not be able to fix your issues immediately, but I'm sure at the very last that someone can be put on it, I'm saving up points to try and buy a small kit myself (33 short).

  • I have this issue also. EA Support worst than useless. I have not been able to get either small or Large kit since the 27th and 29th November respectively. Have done all the usual Force Stop App, clear cache and uninstall, reinstall. I can get everything else from the Google Play Store so this is WSWGOH issue.

  • Morgulon4283's avatar
    Morgulon4283
    Hero (Retired)
    4 years ago
    @DarthMidas230671 This is why I think you're right; this has happened before, but reinstalling generally fixed the issue. You and several other people I have talked to have tried literally everything - they can buy stuff straight from the in-game store, they can convert their google play points to money to buy stuff in-game - there's just been a TON of people who bought one more small or large enhancement kit on google play after the Dash Rendar update, and every time they've tried getting a kit after that first successful one post-update, they[ve been getting the same error message again and again.

    I hate to say this, but I'm worried it's a purely monetary thing. I keep seeing the large enhancement kit in the in-game store - they added a couple shards, but it's got same name and basically the exact same stuff as the large enhancement kit. Except it costs $20. Using play points and getting the same thing in google play is only 750 points, so basically they sneakily updated the price on the large enhancement kit from $7.50 to $20. I've also only seen the larger, much more expensive kit - I haven't seen the small enhancement kit in-game.

    Maybe it's just a paranoid theory - I sure hope it is - but virtually every online game with a large player base eventually becomes a cash cow for the owners'creators, and since they've been doing this type of stuff for a long time now *cough* conquest pass *cough cough* sorry I must be getting sick. But at least with for example the conquest changes, it actually made it playable for me. I got the Hyperdrive Bundle and that's about it, so I've basically been f2p, and after all this time I've only got 10-12 heroes at g12, and one team (First Order) that has all their skills, including their zSkills, and all their mods, max level. I'm finally CLOSE to getting my Kylo Ren (unmasked) to g13, heh.

    But I just try to take the good and ignore the bad, since I know my complaining won't change the free trade business model; if they ever did something that made me THAT mad, I'd just stop playing, but it seems from reading the bug report and technical issues borders for a few months now that at least 2/3, and probably quite a few more, of the issues people experience are glitches, etc.

    Still, I hope this gets worked out for y'all - I have done everything I can in terms of asking leading questions and notifying staff members along with links to the threads in question several times. I'm afraid that they are essentially powerless, too - the most they could do is inform the tech side of the company, and from what I recall from working in tech, they're just as likely to assume that, even with this many people having the exact same issue, that it is somehow the user's fault.

    But like I said, positive attitude - at least you can still convert play points to cash and buy stuff (including the way more expensive large enhancement kit) in the store in-game, heh.

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