Forum Discussion

4 years ago

google points stopped working - you already got this item

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Android S20 OS Version 11 Ally Code: (Find it here: http://bit.ly/AllyCode ) 1...

bug

EA_UltraSlide

EA QV Team

4 years ago

Hi @gnugnu and sorry to hear that,

Unfortunately, there can be a delay with these packs occasionally and there's nothing we can do on our end to speed this up. In the past, players have had success with reinstalling the game to get the packs to arrive.

We can see that you received a Large Galactic Advancement Kit in-game on 18/11/2021 at 8:39:31pm UTC. Have you redeemed one since then?

What time did you last redeem the other packs at?

pairo20

4 years ago

I redeemed a pack a few days ago, after the last update, and keep getting this error now. I did get the mail in game saying I got the pack, but when I went back to redeem a second one, it doesn't seem to recognize that I'd already redeemed the first in game.

Allycode: 227-688-667

Phone: Samsung Galaxy Note20 Ultra 5g