Forum Discussion

bva1aymi26rl's avatar
bva1aymi26rl
Seasoned Newcomer
7 days ago

Missing shards for R5-D4

I unlocked the latest era character by buying one of the 5999 crystal packs. Got 5 x 7 shards. Somehow this created a situation where I did not get any of the free shards you normally get with new era toons, and I am now stuck with a 2 star R5-D4 and 6k crystals poorer while people that haven’t spent any currency, in game or real $$, sits with more shards than me. Because of this I’m also losing out on the daily shards as I’m stuck on tier 1. 

Has anyone else experienced this? Playing the game on an IPhone.

 My ally code is 417-123-965 if that helps.

6 Replies

  • PDJPSN's avatar
    PDJPSN
    Rising Rookie
    7 days ago

    Exactly the same thing happened to me and a few others. I got 32 shards from the 5,999 booster pack but they were not applied to my R5. You will have to raise a support ticket and cross your fingers as its coming up to 24 hours now and I've not had any response.

  • yboyj5np7wgf's avatar
    yboyj5np7wgf
    Seasoned Newcomer
    7 days ago

    I just got this message back from ea Support, hopefully something comes quick

  • ETslayer2's avatar
    ETslayer2
    Rising Newcomer
    7 days ago

    I got a similar reply on this. They said they will be getting back to me. The first time was almost sorry but you bought the shards to early.  Finally got someone that is looking into it.

  • PDJPSN's avatar
    PDJPSN
    Rising Rookie
    6 days ago

    I've had multiple people say you shouldn't buy the shards before activating the unit which is a stupid argument as anyone who's got the episode pass will get Zeb shards in the next few days before he's activated but they don't go missing

Featured Places

Node avatar for SWGOH Technical Issues

SWGOH Technical Issues

Get help and discuss troubleshooting for Star Wars: Galaxy of Heroes with other players.Latest Activity: 1 minute ago
28,333 Posts