Missing shards for R5-D4

Question

I unlocked the latest era character by buying one of the 5999 crystal packs. Got 5 x 7 shards. Somehow this created a situation where I did not get any of the free shards you normally get with new era toons, and I am now stuck with a 2 star R5-D4 and 6k crystals poorer while people that haven’t spent any currency, in game or real $$, sits with more shards than me. Because of this I’m also losing out on the daily shards as I’m stuck on tier 1.

Has anyone else experienced this? Playing the game on an IPhone.

My ally code is 417-123-965 if that helps.

pdjpsn · Answer

Exactly the same thing happened to me and a few others. I got 32 shards from the 5,999 booster pack but they were not applied to my R5. You will have to raise a support ticket and cross your fingers as its coming up to 24 hours now and I've not had any response.

yboyj5np7wgf · Answer

Same thing for me except I bought the 12990 pack

gloating123 · Answer

Same ting happened to me&nbsp;

yboyj5np7wgf · Answer

I just got this message back from ea Support, hopefully something comes quick

etslayer2 · Answer

I got a similar reply on this. They said they will be getting back to me. The first time was almost sorry but you bought the shards to early.&nbsp; Finally got someone that is looking into it.