EA StaffHi @gnugnu and sorry to hear that,
Unfortunately, there can be a delay with these packs occasionally and there's nothing we can do on our end to speed this up. In the past, players have had success with reinstalling the game to get the packs to arrive.
We can see that you received a Large Galactic Advancement Kit in-game on 18/11/2021 at 8:39:31pm UTC. Have you redeemed one since then?
What time did you last redeem the other packs at?
Mine has been stuck since Nov17th. The same message, "you must open game...". I have over 4k in points I cant spend and I have tried every trick to fix the issue. Clear cache (game and ps), reinstalled game, switch devices and tried it all again, and a number of other options. This is very annoying. Now when I open my android device, I cant make a purchase right away, tells me one is in process. I have to wait until one of those sales banners pops up and click that, then I can make a purchase.
