EA StaffHi @gnugnu and sorry to hear that,
Unfortunately, there can be a delay with these packs occasionally and there's nothing we can do on our end to speed this up. In the past, players have had success with reinstalling the game to get the packs to arrive.
We can see that you received a Large Galactic Advancement Kit in-game on 18/11/2021 at 8:39:31pm UTC. Have you redeemed one since then?
What time did you last redeem the other packs at?
Has there been any updates on this issue that's been hovering around now since mid November?
