EA StaffHi @gnugnu and sorry to hear that,
Unfortunately, there can be a delay with these packs occasionally and there's nothing we can do on our end to speed this up. In the past, players have had success with reinstalling the game to get the packs to arrive.
We can see that you received a Large Galactic Advancement Kit in-game on 18/11/2021 at 8:39:31pm UTC. Have you redeemed one since then?
What time did you last redeem the other packs at?
I have tried to fix this on three different devices. Starting from a forest install of both GoH and PS on an android without my account. I frequently jump between my iPhone, Note10, and iPad. This issue has been active for me since Nov 17th. I have tried every conceivable option to correct it. It is definitely not a delay. You can get a pack that you have not purchased yet, but once you purchase it, something is not getting reset and you cannot purchase it again.
Hello Guys !
After yersterday patch, i looked closely at the patch notes and the dev trello bugtracker to see if we get any update or fix fot this issue ... the issue was still marked as investigating and no information in patch notes.
However i still tried to buy some new packs and it worked !
It seems the issue is solved (at least on my side). Can you guys check and confirm it is fixed for you too ?
Same, since the update today just bought 2 Large Bundles back to back
The patch I got today did fix it.
