Grand Arena Championship Crash and Sign up Issues

i joined up for ga within 2hrs of it opening and when i went to set def next day i wasnt in. i also spent 1200 gems on omegas just to z padme for the event, very disapointed  in this pls refund my gems and compensate me for the loss of fun playing ga and rewards id of recieved, restore my faith in this game cause at the moment i have none. my ally code is 555-721-178, feel free to check my history ive rarely ever missed an event or raid in like 3 years