Hi,
Since the new Geo TB was introduced in the last big update, I have random app freezes and crashes during pvp and pve battles in game, which prevents me from progressing and achieving better daily rewards; and preventing my guild to achieve better placements and rewards as well. This happens on a daily basis now, and it affects every aspect of the game: GA, TB, TW, Fleet Arena, Squad Arena, PVE battles and happens randomly.
I've tried all the basic troubleshooting guides; reseted my phone to factory defaulty, cleared cache, reinstalled game, frequently rebooting my phone, battery was never low, tried while charging phone, tried it on home wifi, work wifi, mobile network w/o success. I'm sure it's a compatibility issue with my current phone - OnePlus 3... but this is not a legacy android device (android v9) and it still have a realy good hw to run the game (see attached screenshot).
For a time I tought the issue is caused by the last android update, as update to version 9 happened 2 days before Geo TB was released on OnePlus 3, and a new "gaming mode" was introduced which popped on the screen every time I launched the game with checkboxes what to optimize (RAM, CPU, do not freez in background and so on). I thought this feature causes the crashes so I turned it off for this app, and I also removed the app from the list of apps to which "battery saver" policies can apply. Unfortunately this did not have any effect - other than not EVERY Geo TB battle freez, just "some".
Game runs fine on my home computer in the BlueStacks android emulator, but I can't sit infront of my pc all day long, this is a mobile game afterall.
I could mention a lot of situations and attach a lot of screenshots when the game freez during battles, when progress / placement / points are lost, 3 good examples can be seen in the cases I submitted already - all with attached screenshots:
49420365 - Geonosian TB frozen, can't complete mission
49469373 - Since last update, Geo TB cannot be played, GA cannot be played due to frequent app freez / crash
49717722 - Constant app freeze during any pvp or pve battles
Ally code: 482-162-817
Phone: OnePlus 3 with latest Android 9 (see details on screenshot)
I will try to record a video, but as this is not always ocurring.
I hope the issue gets fixed soon, as I'm loosing a lot of progress because of it and falling behind the ranks is not fun ☹️
Tamas