Guild CHAT button GONE - i'm GM...
Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 11 Pro and iPhone 7
OS Version iOS 13.3
Ally Code: (Find it here: http://bit.ly/AllyCode ) 161-384-184
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Guild Chat button is missing. Unable to read Guild chat in-game. The last update killed it. As the Guild Leader, this isn't good and needs to be resolved.
Steps: How can we find the bug ourselves? I'm guessing this has to do with the Age Restriction fix you put into the last update. I had an account that was incorrectly restricted. I went through the process of correcting this and it didn't resolve the issue.
Connection Type Mobile
Please select your region North America
Country USA
I've gone through 2 support calls, 1 email support and 1 chat support. I went through the new process for correcting the age restriction and it didn't resolve it. This issue occurred after the last update. I have 2 iPhones to test with. I did a complete reset and erase of the iPhone 7 and went through the steps of turning off Game Center, starting a new game and setting the age correctly and even this trick didn't resolve it. I also, on both phones, deleted the app, cleared the cache in Safari, tested different internet connections and nothing worked. I also had an officer in my guild create another chat channel and that didn't help either. My age is set correctly with EA and I went through the process of verifying my age with EA. This didn't work either. Something in the last update triggered this. I see that other users are also reporting this with both Google Play and Game Center. I'm hoping you guys can resolve this soon.
- @Sekundhand Hey there, thanks for the report. From the screenshot you provided it doesn't look like the issue was resolved. Please send me your Customer Support ticket number so we can look into it.
For everybody else who has selected the wrong date of birth on the account, please check out this post under "Changes" and see the steps to contact support and get your age corrected:
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/221219/content-update-12-18-2019
If you've already went through the process of correcting the date of birth on your account with our customer support team and you are still seeing the underage restrictions in game, please send me your customer support ticket number via private message so we can look into it.
Thank you and happy holidays!
