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Anonymous's avatar
Anonymous
8 years ago
Solved

Guild Disbanded after TB bug

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy S8
OS Version Android
Ally Code: (Find it here: http://bit.ly/AllyCode ) 514-726-322
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Hi, Our guild was disbanded shortly after this current TB. one of my accounts received the rewards, my 2nd account which is the above ally code has not. Please can I have my rewards!
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country United Kingdom

‌

 Hi,
 
Our guild was disbanded shortly after this current TB. one of my accounts received the rewards, my 2nd account which is the above ally code has not.
Please can I have my rewards!
bug
  • EA_HighCommand's avatar
    EA_HighCommand
    8 years ago

    Hi @n0bird and thank you for the report.

    If the guild was disbanded before you claimed the rewards, they are, unfortunately, unrecoverable. This is actually working as designed and not a bug.

4 Replies

  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    8 years ago

    Hi @n0bird and thank you for the report.

    If the guild was disbanded before you claimed the rewards, they are, unfortunately, unrecoverable. This is actually working as designed and not a bug.

  • GladOS-013's avatar
    GladOS-013
    Hero (Retired)
    8 years ago
    @EA_HighCommand there are frequently reports of people in this situation, where they are kicked from guilds after the end of a TB or raid, but they don't receive the rewards.

    It seems the game generates the reward email the first time the player logs in after the event ends...not at the moment the event ends. Would it be possible to re-engineer that so the rewards are delivered to inboxes at the end of the event?

    Is that something that should go on the Feedback forum? 🙂
  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    8 years ago

    Hi @GladOS-013 and thank you for the valuable input.

    You are absolutely right, feel free to post it in the feedback forum (LINK) to draw more attention to the topic.

  • PremierVenoth's avatar
    PremierVenoth
    8 years ago

    Seems like it would just be the DECENT HUMAN thing to do to make sure someone who participated in all phases of the territory wars got their rewards.... shouldn't matter how much 'attention' or 'grumbling' or 'whining' is done.  It's the right thing to do, the right customer service things to do, and the decent thing to keep people from getting trolled.

    That's like CG_Carrie talking about numbers, guild engagement, and resources.... and people were just like - the STR ain't fun, don't you get it?  You have 60 pages of people telling you it's not fun.  OMG.

    Anyways - after these 4-5 posts just now - I see why I haven't logged into answers.ea in months....  see y'all in August I guess.

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