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Deathchaos88's avatar
6 years ago
Solved

Guild missing rewards from Geo TB Special Missions

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? S10
OS Version 9
Ally Code: (Find it here: http://bit.ly/AllyCode ) 881771886
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Guild did not receive special mission rewards after phase 3 of Geo TB.
Steps: How can we find the bug ourselves? Have 1 or more guild members complete both special missions during Phase 3 of Geo TB. When phase 4 begins, watch out for the ingame mail with rewards. Bug: Mail with rewards never comes.
Connection Type Wifi
Please select your region North America
Country United States

Hello,

During Phase 3 of Geo TB, my guild, "EwokTribble Alliance" had both the Acklay and Wat Tambor special missions available. 5 of the guild members attempted both of them and 14 others attempted one. The in-game stats do not tell me who attempted and completed which, but it's a total of 24 attempts. When phase 3 completed, no one received GET2 or Wat Tambor shards. Please help us with our missing currency and shards. Thank you!

  • Hi all,

    I will be closing this thread as it's impossible to keep track of it here.

    Instead, once the current Geo TB has ended and you've received the completion rewards, if each one of you send me a private message with the following information so we can look into it:
    - Your Ally Code:
    - Guild Name:
    - Date the Geo TB in question ended:
    - Total number of players who completed the Acklay mission:
    - Total number of players who completed the Wat Tambor mission:

    Thank you and apologies in advance for the inconvenience.

8 Replies

  • Exactly the same happened for my guild. No special mission rewards after phase 3, neither GET2 for acklay, nor Wat shards.

    Ally code: 798 881 357

  • Same for us - we received neither Tokens from the Acklay special missions nor Shards from the Wat Tambor one, despite half the guild finishing the mission on phase 3. 

    Ally Code 561-186-334

  • Same happened to NoK Raiders of Rohan...

    hopefully they’ll give us our Tambor shards and currency...

  • We had the same issue occur, and we received no help from customer support only them telling us that we never participated in a TB, while clearly we did and we had 48 members attempt the Wat Tambor Mission in phase 3 and 14 of those members attempted both Special missions in p3. I’m also in the guild - NOK Raiders of Rohan and my ally code is 617-335-851. I’ve also heard that @CG_MindTricks can help us with this issue. 

  • CG_MindTricks's avatar
    CG_MindTricks
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago
    Hi all,

    I will be closing this thread as it's impossible to keep track of it here.

    Instead, once the current Geo TB has ended and you've received the completion rewards, if each one of you send me a private message with the following information so we can look into it:
    - Your Ally Code:
    - Guild Name:
    - Date the Geo TB in question ended:
    - Total number of players who completed the Acklay mission:
    - Total number of players who completed the Wat Tambor mission:

    Thank you and apologies in advance for the inconvenience.

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