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Daij81's avatar
Daij81
7 years ago
Solved

Hard node refresh costing more Crystals than advertised

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Pixel 2
OS Version 9
Ally Code: (Find it here: http://bit.ly/AllyCode ) 791167146
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug 25 crystal first refresh on hard node costed 125 or more crystals
Steps: How can we find the bug ourselves? Just refresh the node
Connection Type Wifi
Please select your region North America
Country Canada

‌

Refreshed Juhani node (25 crystals). Once refreshed, I was short more than 100 crystals. When from 624 to 400 something (didnt get accurate count due to collecting daily rewards)

Yes there was a message there is an error with your connection.  I clicked try again a few times untill I disabled the wifi.  When the game acknowledge the refresh, I did the 5 battles and collected my dailies.  I noticed that I went from 624 to 544.  Note that I had 50 crystal on fleet and the rest was from the last 3-4 dailies that were not collected.  As far as I can tell, if the connection failed to establish, there is no reason I would be discredited 5+ times the amount of the actual refresh?

I would like to have these crystals back which is at least 125.  I did not get anything more than a refresh.  Meaning no extra energy, just a refresh that costed 125 crystals or more

bug
  • CG_MindTricks's avatar
    CG_MindTricks
    7 years ago
    @Daij81 Thanks for the report. We have this flagged as a bug. The Crystals you were charged extra are now back on your account. Apologies for the inconvenience and thanks again!

4 Replies

  • androidandy2012's avatar
    androidandy2012
    7 years ago

    I believe I have been having this issue also.  It bit me a few times before I figured out what is going on.  

    It's subtle, but does seem to be a garden variety bug.

    I have the same device as the Original Poster (Pixel 2).

    Steps to reproduce:

    1. Tap `SIM` to launch the `refresh the Attempts` modal dialog when no refreshes available on a hard [char or ship] node.
    2. Tap PURACHASE [25 crystals]
    3. INTERMITTENT: Dialog closes but the underlying view does not refresh.
    -- At this point, the request HAS been processed server side.
    4. Again tap `SIM` to re-launch the `refresh the Attempts` dialog. Because the view model is still out of date the dialog still says PURCHASE [25 crystals]
    5. Tap PURCHASE [25 crystals]
    -- Server processes the request, again and presumably updates refreshes (FROM 5 TO 5) but the cost deducted is actually 50 crystals.
    6. Execute the 5 SIMS, and note that the next refresh costs 100 crystals where you would expect it to be 50.

    Notes: 

      - After step 3, navigating away from the underlying page and back to it causes the refreshes to update correctly.

      - I have experienced this mostly (or possibly exclusively?) in the mornings first thing - before I have been presented with the `Daily Login Reward` popup.

      - Not sure how intermittent the issue actually is, but I've certainly noticed it at least 3 or 4 times this week.  I could probably record a video if that would be helpful.

    Product: Star Wars: Galaxy of Heroes
    Platform:Android Phone

    What type of device are you experiencing the issue with? Pixel 2 

    OS Version: 9

    Ally Code: 526-841-281

    Connection type:  Wifi

    Region/Country:  Australia

    Anyway great game, I'm genuinely enjoying playing it.  Love your work CG!

  • CG_MindTricks's avatar
    CG_MindTricks
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 years ago
    @Daij81 Thanks for the report. We have this flagged as a bug. The Crystals you were charged extra are now back on your account. Apologies for the inconvenience and thanks again!
  • CG_MindTricks's avatar
    CG_MindTricks
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 years ago
    @androidandy2012 Thanks for the additional info. Please send me a PM with the date you encountered this issue and how many Crystals you were charged extra and I'll look into it.

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