Haven't received purchase (Kyrotech Salvage Bundle II) on PC Client

Product: Star Wars: Galaxy of Heroes
Platform:Android
What type of device are you experiencing the issue with? PC
OS Version Windows 11
Ally Code: (Find it here: http://bit.ly/AllyCode ) 369394226
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I've bought new Kyrotech bundle on PC and got an error message. Was charged, but got no Kyrotechs.
Steps: How can we find the bug ourselves? Open PC client and bought Kyro bundle
Connection Type Wifi
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Got this message

Hey @ToLive,

Unfortunately we can't really help with missing content here on the forums. If you're missing something you've bought, I recommend reaching out to our live support team via the in-game help option. They'll be able to take a look at this for you.

i purchased 2 of the new kyrotech bundles, i have 2 distinct order numbers, after telling normal support i have only recieved 1 of my purchased items, it has been over 48 hours now and they have not given the 2nd bundle i paid real money for, even when i followed up, and the support message i received in the interim was

Thank you for contacting EA Help.
I hope you are well. It is all my pleasure to have words with you.

My name is Mamta and I would assist you with the issue today. I have reviewed your email and came to know that you hav enot received the purchased content. Please do not worry, we will help you to locate the missing content.

Please try to restore the purchase using the below shared link and let me know, if still not received the purchased content.
https://help.ea.com/in/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-wars-galaxy-of-heroes/

which doesnt even tell me anything about restoring the purchase, the button doesnt exist on pc client which is where the purchase was made, and doing it on my phone did nothing

for reference the pc client crashed after both purchases of the items, with the restart button showing up, this happens frequently with the pc client since public release, especially in grand arena. i have provided proof of purchase now twice. and still have not received the items