Help Repeatedly Closing Tickets

Hey @CG_MindTricks , remember all those help tickets I opened about disappearing icons and game freezes that you told me were technical issues and not bugs, and thus the reason I couldn't get any compensation for them?

How about now, when ya'll specifically call it a bug in your most recent Title Update post? Can I get some compensation now for my plethora of tickets?

Do right by the players, guys. I'll gladly give you my Ally Code to drop those bad boys in on. I figure I've spent at least a $10 pack worth of crystals on this crap for the two arenas.

It literally just happened again. I attached a screenshot for you this time. Technical issue my rear; ya'll finally acknowledged this as a bug so grant me compensation please for the crystals I have to spend to remain competitive and refresh.

Bump for someone else having the same problem with game crashes causing losses in GAC/TW/TB/Swuad/Fleet Arenas and same response from EA support.  I think we deserve some discussion and compensation instead of just having our tickets immediately closed.

for what its worth, I think the point of not filing it under a bug report is that in the fine print it says that they dont answer bug reports and thus the tickets will get closed without you seeing any compensation or feedback. I feel your pain though, seems like for every one thing getting fixed ten more issues pop up.

Could be, but specifically right now my gripe is that they told me (in this very thread no less) that this issue was a technical concern and not a bug -- the fault of my phone -- and thus not their problem. In point of fact their developers called it a bug in their Title Update post the other day, and I want someone here to admit their culpability and drop the crystals I've been asking for in my inbox. 

Right thats fair so I think what theyre saying is if you file a personal technical issue ticket then they can answer at least, even though its a bug. Im not a fan of how every loading issue -whether or not it clearly falls on them- gives the prompt that your connection causing the error. At least some passive voice like 'there was an issue connecting to the servers' would avoid the implication that its always the user's fault. 

@CG_MindTricks any comment on this update?

@CG_MindTricks I'm looking for some input, please. Your people on the forums refuse to let me have a thread open there and insist I communicate here.

You guys all on vacation?

I can't get an answer from anyone in this company.

Any reason I should keep playing your game?

Hey @DarthPurgatory ,

I am sorry to hear that you are experiencing this Issue for such a long time.

First of all, I would like to tell you that as soon as it is about a bug and no “usual“ technical Issue, there isn’t much the EA_Customer-Support can do, except to move your Issue forward to the studio. They are also not permitted to grant compensations.

Now to your case: I am sorry that I can’t provide any information to the freezing screen, but to the disappearing Buttons.

This is a known Issue which the studio is already working on.

I don’t know if there will be a compensation, but as this problem has cost multiple players Points I could imagine that there will be a compensation for all players.

But it is most unlikely that you are now receiving a single compensation, as this is affecting more players.

Currently there are many people reporting this problem. I have included one answer I made some days ago, that has officially been accepted by EA as solution:

“[...] The Issue with the “disappearing buttons“ is already known by the studio. The problem is that they need further investigation to understand what has caused this Issue, therefore they have implanted something that helps them to detect the exact problem and then release a second update for the fixes. https://forums.galaxy-of-heroes.starwars.ea.com/discussion/215083/tentative-title-update-next-week#l...  [...].“

I am sorry that I can’t help you any further, but be aware that they are already working on an update to fix this problem.

Regards.