Honor / Samsung Game freeze (EA approved solution not working)

Product: Star Wars: Galaxy of Heroes
Platform:Android
What type of device are you experiencing the issue with? Honor 90
OS Version Magic 8.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 825291935
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Since April experienced multiple crashes daily. Got into a rhythm of uninstalling and reinstalling each day and before TW (crashes seem to happen only once whole 600MB+ is downloaded). As of today, I can't get past loading screen - followed all the info (clear cache, restarted phone, uninstall/reinstall 10+ times). Point of interest: I can get into a new account, it's only once I reconnect to my google play account that I get stuck consistently. This has taken an insane amount of time and data for 2 months now and is shocking for a billion dollar game. Advice I was given was to use another device which would probably get you perma-banned for account sharing...
Steps: How can we find the bug ourselves? Use a phone with snapdragon processor to access the game and sign into your main account. If successful, attempt to play 48hrs later for a while.
Connection Type Wifi
Please select your region Europe
Country UK

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Since April experienced multiple crashes daily. Got into a rhythm of uninstalling and reinstalling each day and before TW (crashes seem to happen only once whole 600MB+ is downloaded).

As of today, I can't get past loading screen - followed all the info (clear cache, restarted phone, uninstall/reinstall 10+ times).

Point of interest: I can get into a new account, it's only once I reconnect to my google play account that I get stuck consistently. 

This has taken an insane amount of time and data for 2 months now and is shocking for a billion dollar game. 

Advice I was given was to use another device which would probably get you perma-banned for account sharing...