How can I restore my SWGOH account data?
Hello, all my data in SWGOH is gone. I haven't been able to log in for 28 days. I've tried all the standard methods, but to no avail. My game was linked to Google Play. I think that's why the cloud overwrote all my data. I have as much data as a beginner. I have two other accounts in the same guild, and I can see my missing account. My email address is the same. My Google archives are visible, but all my data is gone. I've been sick of receiving the standard EA support message for 28 days. I don't think they even check my email because this problem should have been resolved in 28 days.
*snip*
(CM: Edited to remove image displaying Player ID)
Yes, but it has to be opened from inside your game. If it isn't opened from inside your game, it'll be a waste of time, and the support team can't use it to help you.
Tap the Settings cog on the Cantina home screen.
Then, tap Help.
If you're on your phone, scroll to the bottom and click on 'Chat' to open the support ticket, like so:
If you're on PC, the chat option + support ticket will already be open on the right-hand side
The chat will start with AI to gather the case details. Once you've answered the questions, it'll connect you to an advisor for help. Keep in mind the chat is not happening in real time, but you will see notifications pop up in-game when the chat has been updated.
Once chatting with an advisor, share this information:
"Hi team, I opened this case from inside my SWGOH account to reach out to you. I need help restoring access to my SWGOH account, 'Kagemusha'. Here's my Ally Code from that account: 931-968-599.
The account reset may have happened after I linked to Google Play, as I had to start with a new account that I named 'AYARLAR' instead of my 9 million account 'Kagemusha'. I think that's why the cloud overwrote all my data. The Player ID I can now see on the reset account is this: >insert your Player ID<. Please help me restore my original account."Then share the case number with me. I'll flag it so that it is seen.
- EA_Lanna(CM: Edited to update case setup information with updated steps)
