Forum Discussion

6 years ago

Solved

How to backup and restore a child account?

I have an account that was set up as a child account that my kid uses (the app does not explain the consequences of entering an child's real age here - i.e. no ability to sync or back or chat). Thei...

technical issues

SamWise123455
6 years ago
Thanks all - sent a private message to EA_MindTricks about this. My son will be so happy if this works.

GladOS-013

Hero (Retired)

6 years ago

@SamWise123455 I'll check with the QA support team and see if they have any ideas. Please make sure you get your child's Ally Code and PlayerID from the original device, and the team may be able to help you manually move from one device to another.