Thanks all - sent a private message to EA_MindTricks about this. My son will be so happy if this works.
Thanks GladOS! OK I will call Support and reply to this thread with what they say. Thank you so much for the follow up. Will circle back soon.
Hi GladOS,
Here's what support told me:
Vishnu (12/10/2019, 10:54:23 PM): Just for the confirmation as you facing the issue with your current device, you want to move your account to another device correct?
(12/10/2019, 10:54:32 PM): yes please
Vishnu (12/10/2019, 10:56:35 PM): Alright, may i know is your account is connected to facebook?
(12/10/2019, 10:56:56 PM): no because it is a child account it is not
Vishnu (12/10/2019, 11:00:19 PM): Alright, could you allow me few minutes to fetch more details of this?
(12/10/2019, 11:00:28 PM): yes thanks
(12/10/2019, 11:00:48 PM): i can give you the ally codes of the account if that helps
Vishnu (12/10/2019, 11:02:20 PM): Thank you for being patient and co operative, as i have checked i would like to inform you that there is no option to transfer the child account from one device to another device as it is an underage account.
(12/10/2019, 11:03:02 PM): If I give you the player ID and the ally code you cannot transfer it to another account?
Vishnu (12/10/2019, 11:03:53 PM): I really apologies, as you said it is an underage account we do not have an option to transfer it.
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Any ideas?
Thank you for your help!
Sam
EA Staff (Retired)
