I received the pack, but this is the third time that I get the $75, how can I have a refund of the $ 150 you took from me in excess?
I bought the pack on the online webstore.
My ally code is : 259-767-416
EA QV TeamContact EA Help and ask for assistance.
I purchased both Scorch pack and was charged three times for each, which I clearly explained to EA Help. After a week of waiting, checking for updates, being told 'I can see you've been charged multiple times...', and 'we are receiving the similar contacts from some customers', this is the final 'help' that I got.
Me too. I bought Scorch bundle II and III at 21 May. Then EA charged two times more "for each bundle" at 26 May.
I asked for refund but they refused since there is no purchase records on 26 May. Goddammit.
You are not alone. I too was charged three times. Second and third one was charged five days after the original purchase.
That's insane, i don't want to pay anymore in this game, wtf, how can you not assist a problem like that...
Did you got a refund? I can't use chatting at EA help with my account. Something is wrong
I have had the exact same issue. very worrying as trying to contact EA Help is utterly useless.