I can't buy anything for UAH in webstore
Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? PC (Webstore)
OS Version no-matter
Ally Code: (Find it here: http://bit.ly/AllyCode ) 852-824-169
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug I can't buy anything for real money in webstore
Steps: How can we find the bug ourselves? Try to purchase something with UAH, with card of any ukrainian bank.
Connection Type Wifi
Please select your region Europe
Country Ukraine
I can't buy anything for real money in webstore: https://store.galaxy-of-heroes.starwars.ea.com/ , it is just answers me 'something went wrong', extracted error log from response:
{"timestamp":"2023-05-11T13:14:46.655+00:00","status":500,"error":"Internal Server Error","trace":"java.lang.RuntimeException: java.lang.RuntimeException: Error encountered with rpc call=SERVER_ERROR stacktrace=\n\tat com.ea.cg.swgoh.client.Client.buyItem(Client.java:176)\n\tat com.ea.cg.webstore.store.StoreController.purchase(StoreController.java:317)\n\tat jdk.internal.reflect.GeneratedMethodAccessor162.invoke(Unknown Source)\n\tat java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)\n\tat java.base/java.lang.reflect.Method.invoke(Unknown Source)\n\tat org.springframework.web.method.support.InvocableHandlerMethod.doInvoke(InvocableHandlerMethod.java:205)\n\tat org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:150)\n\tat org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:117)\n\tat org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:895)\n\tat org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:808)\n\tat org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:87)\n\tat org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:1067)\n\tat org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:963)\n\tat org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:1006)\n\tat org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:909)\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:681)\n\tat org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:883)\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:764)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:227)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)\n\tat org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)\n\tat com.ea.cg.swgoh.client.RpcContextFilter.doFilter(RpcContextFilter.java:67)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)\n\tat org.springframework.web.filter.RequestContextFilter.doFilterInternal(RequestContextFilter.java:100)\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)\n\tat org.springframework.web.filter.FormContentFilter.doFilterInternal(FormContentFilter.java:93)\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)\n\tat org.springframework.boot.actuate.metrics.web.servlet.WebMvcMetricsFilter.doFilterInternal(WebMvcMetricsFilter.java:96)\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)\n\tat org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:201)\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)\n\tat org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:197)\n\tat org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97)\n\tat org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:541)\n\tat org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135)\n\tat org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)\n\tat org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78)\n\tat org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:360)\n\tat org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:399)\n\tat org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)\n\tat org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:890)\n\tat org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1743)\n\tat org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)\n\tat org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)\n\tat org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)\n\tat org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)\n\tat java.base/java.lang.Thread.run(Unknown Source)\nCaused by: java.lang.RuntimeException: Error encountered with rpc call=SERVER_ERROR stacktrace=\n\tat com.ea.cg.swgoh.client.ClientBlockingRpcChannel.callBlockingMethod(ClientBlockingRpcChannel.java:105)\n\tat com.ea.cg.sw.rpc.StoreProto$StoreRpc$BlockingStub.buyItem(StoreProto.java:48771)\n\tat com.ea.cg.swgoh.client.Client.buyItem(Client.java:174)\n\t... 57 more\n","message":"java.lang.RuntimeException: Error encountered with rpc call=SERVER_ERROR stacktrace=","path":"/store/purchase"}
I thought it can be related that I didn't have payment methods in my account, so I went to add it. First, I tried to register a card, but because operation of holding is made via RUB (that is fully blocked in Ukraine at all by banks), I got errors. Then, I added paypal, it worked. Returned to page, still nothing, can't buy anything.
I'm very dissapointed because pack I wanted to buy with commander ahsoka is web-exclusive and will be ended after 17 hours. Instead of just buy it, I wasted few hours to find a way to communicate to EA support, faced few problems and didn't find any solution still. I made a lot of purchases without any problems in game, through google play, but web-exclusive packs are not available in mobile game client.
I want a compensation for this kind of problems I met, specially If I loose a opprtunity to buy Ahsoka Commander pack, I really wanted it. And the most bad part here is that problem is most-probably ONLY Ukraine related...
- @EA_Gunner Finally yes
