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h58zbcea2gl3's avatar
h58zbcea2gl3
5 years ago

I just came back yesterday and I realized so many characters were gone?

Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? Iphone OS Version Latest Ally Code: (Find it here: http://bit.ly/AllyCode ) W...
bug
h58zbcea2gl3's avatar
h58zbcea2gl3
5 years ago
@EA_UltraSlide My ally code is 196-832-257. I wasn’t playing as guest I am sure I was on game center
h58zbcea2gl3's avatar
h58zbcea2gl3
5 years ago
@h58zbcea2gl3 Also, the weird thing is I have the original phone and the app still from when I first got it so everything should be how it was on that because nothing changed or I didn’t redownload it, but I checked and the characters and progress is gone on that one too which confuses me. Thank you guys so much for the help
  • EA_UltraSlide's avatar
    EA_UltraSlide
    Icon for EA Staff rankEA Staff
    5 years ago

    Hi @h58zbcea2gl3 

    After checking your account, we can see that you are level 30 and have 10 characters unlocked. These were unlocked on the 5th and 6th of January 2016. We have also looked and Greedo is not among these characters. You also don't appear to have any Greedo shards.

    As the account is level 30, Ship battles would not yet be unlocked.

    Could you have been logged in on another Game Center account or unknowingly as a guest?

    • h58zbcea2gl3's avatar
      h58zbcea2gl3
      5 years ago
      @EA_UltraSlide I have no idea but it doesn’t make sense bc I have the exact same account and the exact same game I originally downloaded it from on my original iPhone that I got it from. If I was playing unknowingly as guest what could I do to get my stuff back?

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