Forum Discussion

Yaphette_Kotto's avatar
Yaphette_Kotto
New Rookie
3 months ago
Solved

I purchased an astroid mech and lightspeed bundle, but never received them.

I’ve been in a ticket back and forth with different representatives and only going in circles.  I also ended up trying to purchase another lightspeed bundle, which worked the second time, but I’m wo...
ios
  • EA_Gunner's avatar
    EA_Gunner
    3 months ago

    Dm me with the dates of the purchases. Looking at your account, you received all the content from the 4 LSBs. 

bw9zw64r4271's avatar
bw9zw64r4271
Rising Novice
3 months ago

Also purchased a Lightspeed Bundle, the Finalizer, and my characters haven't been relic'd up to 7. Trying the EA help but they stated I should just check the forums to see if there will be any fix. Boo

Yaphette_Kotto's avatar
Yaphette_Kotto
New Rookie
3 months ago

Did you get charged for it as well? 

  • bw9zw64r4271's avatar
    bw9zw64r4271
    Rising Novice
    3 months ago

    Yes I did, and screenshot 'd the receipt. Sent to EA's help desk. wsa told to up vote people having the same issue. Apparently the only way to get anyone to do anything, is to up vote people with similar issues 

    • Yaphette_Kotto's avatar
      Yaphette_Kotto
      New Rookie
      3 months ago

      Well that’s unfortunately bleak. Hopefully someone comes across this post sometime soon then 

    • JbroJammin's avatar
      JbroJammin
      Rising Scout
      3 months ago

      Yeah seeing issues with the gift card promo and CG is tone deaf about it.

      • Yaphette_Kotto's avatar
        Yaphette_Kotto
        New Rookie
        3 months ago

        Any luck on your end yet? 

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