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Deaken1337's avatar
Deaken1337
Seasoned Novice
3 years ago
Solved

In Game Purchase Exceeded, Charged For Relic Cargo Pack, But Only Revieved 1350

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? S20 OS Version 13 Ally Code: (Find it here: http://bit.ly/AllyCode ) 461-675-2...
bug
  • EA_Gunner's avatar
    EA_Gunner
    3 years ago

    Thank you for the report. We've marked your report for further investigation. You received the crystals since the bundle should have not been offered in the store for an additional purchase. I will let the team know you are interested in a refund for the second purchase.

    EDIT: We create a refund for the second purchase. You should receive it in the next 10 business days. 

Deaken1337's avatar
Deaken1337
Seasoned Novice
3 years ago

Resolved

Deaken1337's avatar
Deaken1337
Seasoned Novice
3 years ago

Not to mention it's available again. I just purchased in the webstore to see if the issue still exists, and this is still available in game:

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    3 years ago

    Thank you for the report. We've marked your report for further investigation. You received the crystals since the bundle should have not been offered in the store for an additional purchase. I will let the team know you are interested in a refund for the second purchase.

    EDIT: We create a refund for the second purchase. You should receive it in the next 10 business days. 

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