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i2btenyygtos's avatar
i2btenyygtos
Seasoned Newcomer
3 days ago

Unable to access SWGOH Webstore for 5+ days – Retry loop (Ally Code 386-729-384)

Hello,

I have been completely unable to log into the Star Wars: Galaxy of Heroes Webstore since the evening of 16 August 2026.

What happens:

I enter my email → receive the verification code → enter the code → get a blank white page → redirected back to the login screen with “Retry”. This happens every time.

Account details:

Important findings from EA Help:

Support confirmed that another EA account is currently linked to my SWGOH account. They also stated this is a known issue that the development team is working on. My previous support chat was then closed.

What I have already tried:

  • Password reset
  • Multiple devices and browsers (including Incognito)
  • Different networks
  • Game Center sign-out / sign-in
  • Attempting to link/unlink on a second device
  • Logging in with a secondary Apple ID email

None of these resolved the Retry loop.

I can successfully log into the Webstore with other EA accounts linked to different SWGOH accounts — the problem is isolated to this specific account.

Impact:

I have already missed well over 750 crystals plus a significant amount of energy from the daily reward crates and the Coaxium Heist.

I have opened multiple support tickets/chats. The latest one is under “Missing Items – Can’t access the store”.

Could a community manager or higher-tier agent please look into forcing a clear of the conflicting EA link so I can access the Webstore again? I would also like to request compensation for the free rewards missed during this multi-day lockout.

Thank you.

ios

4 Replies

  • i2btenyygtos's avatar
    i2btenyygtos
    Seasoned Newcomer
    1 day ago

    I posted this two days ago and In game support has closed all my tickets and generally been no help since. The issue is persisting. Can I expect this to be fixed or will I be locked out of the webstore indefinitely? This is costing me loads of energy and crystals.

  • 9yi0ohaa39bd's avatar
    9yi0ohaa39bd
    Newcomer
    23 hours ago

    Same here from day 1 and I'm almost 2 weeks into play ans a new player. Please tell us how to fix this!

  • i2btenyygtos's avatar
    i2btenyygtos
    Seasoned Newcomer
    9 hours ago

    Update – Fixed

    After being locked out of the Webstore for over a week with the endless “Retry” loop, the issue is now resolved.

    What fixed it:

    The Unlink button for EA Connect eventually became available again (it seems there is a cooldown of roughly a week after previous linking/unlinking attempts).

    I unlinked the old EA account, created a completely new EA account with a fresh email, and linked that new account to my SWGOH account.

    After that, the Webstore login worked normally again.

    Summary of the problem for others:

    • Symptoms: Verification code works, but after entering it you get a blank page and are sent back to login with “Retry”.
    • Support confirmed a second/conflicting EA account was linked on the backend.
    • Normal troubleshooting (password reset, different devices, browsers, etc.) did not help.
    • The Unlink button was greyed out / non-functional for several days.

    If you’re in the same situation, check periodically whether the Unlink option becomes available again. Once it does, unlinking and linking a brand-new EA account appears to clear the conflict.

    Hope this helps anyone else stuck with the same issue.

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