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klasnic02's avatar
2 years ago

Inactive leader and officers

Hi, my problem is that a few days ago I (was an officer) wanted to eliminate one of the officers of the guild to which I belong because he hasn't played for more than 70 days and for some reason I clicked wrong and I kicked myself out, so when I re-enter I have lost my rank of officer.

The bad thing is that there are currently 3 officers and a leader, the leader and one officer haven't entered the game for more than 100 days, another officer more than 70 days, and the only active officer (Maximo) enters but it is almost as if he wasn't there because he doesn't listen to my chats asking him to eliminate the officers who have been inactive for more than 70 days or the leader (although I don't know if the latter can be done).

My request was if I could be reinstated in my position as an officer or if I could be reinstated as the leader, kicking out the inactive leader, and taking into account that the officer who remains active plays but does not act as an officer (I was in charge of opening all the raids).

As you can see, I've been in this guild for more than a year, although now it appears that I have only been in this guild one week.

My Ally Code: 124-824-993
Inactive leader: mini An GeL and his ally code: 699-452-913
Guild Name: Slammer Cantina

I already follow the steps to submit a help ticket some days ago.

Bye and thanks for the help.

3 Replies

  • Aren't you going to answer me something? In the game chat, every day you tell me a different thing, for example today it's been the most "funniest" telling me "I see they are currently not active but I would suggest you to wait for the leader to appear". The guild leader has been inactive for 145 days...
  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @klasnic02

    I'm catching up with threads here and just spotted yours. In general the support team can help promote officers to guild leader status in the case of inactivity, but you're not an officer now... that mis click that booted your from the guild complicates things somewhat. 😅 Is there another officer active in the guild? They could promote you to an officer and then you'd be able to request the change in leadership via the support team which'd make things much easier.

    Outside of that, I'm not sure if the support team can help promote a guild member to officer status and from there to Guild Leader but there's no harm in checking. The next support rep will take a look and see what they can do for you if you get back in touch with them. The best way to contact us for mobile games is by creating an in-game ticket. This sends us through details about the account and means our support team can help you out faster.

    Here's how to send in a case from your SWGOH account:

    1. On the home screen, tap the  ⚙️ Cog wheel icon/ Settings button in the top left corner of your screen.
    2. Tap the Help button and your game will connect to the EA Help support site
    3. From the page that loads, in the top left, click on the EA Help logo to bring you to the EA Help homepage
    4. Type 'SWGOH' into the search bar and select the tile that appears.
    5. Select See all help topics.
    6. Select the Manage my account category.
    7. Select I need help logging into my EA Account.
    8. The available contact options should appear under the heading 'Still need help'. If live chat is an option, I'd recommend going for that.

    To help speed things up, have this information ready to go:

    Thanks, 

    - EA_Lanna

  • Why do you want to stay in that guild?  Go join an actual active guild. 

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