Forum Discussion

DavinSarr's avatar
2 years ago
Solved

Incorrect conquest rewards

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 12
OS Version 17.2.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 299-727-453
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Just realised I didn’t receive the rewards for the final crate (07 red) on the last conquest as I am short of Darth Bane shards. It appears I only received the rewards for the gold crate (06).
Steps: How can we find the bug ourselves? Look on the forums, other people have had the same issue but it isn’t very common.
Connection Type Wifi
Please select your region Europe
Country United Kingdom

I had 110 Darth Bane shards after the first conquest with the new rewards. I collected all the shards available from the wandering scavenger (had 130 shards) and received over 630 keycards about 3 days before the end of the last conquest. However I only have 195 shards now. Therefore I have been shortchanged in my rewards.

  • Thank you for your report. The team is aware of this bug and investigating the issue further. Unfortunately, we're unable to provide you with the missing content.

     

28 Replies

  • @EA_Gunner 

    Just as an FYI i got this from them in the last few days. Ive asked them to double confirm it, but i think their silence on any follow up says more.

  • Saku_Adlet's avatar
    Saku_Adlet
    11 months ago

    Can’t even say I’m surprised. I bet they aren’t even actually “investigating.” They’re all talk and are only trying to placate us with empty words. EA did the same thing during the Apex Final Fantasy crossover earlier this year. People paid for loot boxes that were already priced higher than any other loot box ($10 per) and there was a major issue with people not getting their loot boxes. When asked if they would do anything they said they’d investigate but would not be informing any of the players of what they found and that we should follow them on twitter.

  • The worst part is they're starting a new conquest without fixing the bug.

    I would suggest no one buys conquest pass as you'll o lt get screwed over again.

  • @EA_Gunner any update? Its now over 2weeks with no real acknowledgement. 

    As I assume if this isn't fixed its likely to happen again this conquest?

    I assume you recommend no one buys the conquest pack until this is fixed?

  • Saku_Adlet's avatar
    Saku_Adlet
    11 months ago

    I also just got my rewards. Thank you! Probably could have saved a headache though if you’d let us know you were actually trying to help us instead of radio silence. Still, it’s appreciated to get a resolution!

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