Forum Discussion

Seasoned Novice

2 years ago

Solved

It's been impossible to play on Mobile Data for 4 weeks (but it works on wifi)

Product: Star Wars: Galaxy of Heroes Platform:Android 13 What type of device are you experiencing the issue with? Fairphone 4 5G OS Version 13 Ally Code: (Find it here: http://bit.ly/AllyCode ) 2...

bug

EA_Gunner
2 years ago
@Virae_Arnaud I'll report it to the team.

Update shared here: Orange Service Providers - France

Castheriis

2 years ago

@Virae_Arnaud I am in France and I am using Orange (Sosh to be precise).
I no longer get the connection error message and the game is running normaly on 4g/5g
I hope the problem will be sorted out quickly for you.

Virae_Arnaud

Seasoned Novice

2 years ago

Crazy, I'm on Sosh (orange) as well, in France as well. It does not work for me despite multiple cache clearing, reinstalling, restarting phone etc. I still can't play on mobile data.

EA_Gunner
EA QV Team
2 years ago
@Virae_Arnaud https://forums.ea.com/blog/swgoh-game-info-hub-en/orange-service-providers---france/4961175
Virae_Arnaud
Seasoned Novice
2 years ago
Thanks Gunner! I've posted a thread on the ISP forum to spread the word from Meathead (in French):
https://communaute.orange.fr/t5/ma-connexion/Je-ne-peux-plus-jouer-%C3%A0-StarWars-les-h%C3%A9ros-de-la-galaxie-SWGOH/td-p/3177980
It is still not working on mobile data but I've found a workaround yesterday. You can play on mobile data with orange if you use a VPN. I got NordVPN yesterday, it works fine if I activate it before launching the game.
It's clearly not ideal, but it saves the day for now.
Castheriis
2 years ago
Well, I am down again... ☹️