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EA_HighCommand's avatar
EA_HighCommand
Legend
4 years ago

Jedi Master Kenobi event crash report investigation (log request)

Hi all,   The team is currently looking into the possibility of crashing issues in the Jedi Master Kenobi event. We are having difficulty reproducing the reported crashes, so all information prov...
bug
joshbla37's avatar
joshbla37
4 years ago
  • Ally code:857388484
  • Platform:Android
  • Date and time of the crash (please add your time zone!):2021-09-12 crashed twice between 10:30 and 11:00 AM EST
  • Device logs 
  • Any additional details: 3 crashes total, 2 today in a row on the first JMK mission.  The game stutters, then shuts down.  light side currency lost, no JMK shards.  
joshbla37's avatar
joshbla37
4 years ago
  • Ally code:857388484
  • Platform: IOS this time
  • Date and time of the crash (please add your time zone!):2021-09-13 crashed twice between 9:20 and 9:30 AM EST
  • Device logs 
  • Any additional details: Crashed again, this time on my iPhone 8.  The fact that CG won't reembures for the lost currency is one that baffles me.  This is a key, and very grindy, part of the game and they won't support the user base on their game crashing.  This is a lazy and disgusting practice.
 

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