Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone XR and Samsun Galaxy S8+
OS Version iOS 14.7.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 644228634
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug The game crashed after attempting Tier 1 of Jedi Master Kenobi unlock. This was on Attempt 5 of 8 I planned for this morning. I was in the middle of the battle, and General Grievous used his first special, Grievous Wounds, which resulted in a frozen screen wit ha harsh sound playing. This was on my Samsung Galaxy S8+. I then used my iPhone XR after consulting the troubleshooting page (to cancel background apps, make sure everything was up-to-date, and switch devices). I got thru attempts 6 and 7 on my iPhone before the game crashed during Attempt 8 in the opening cinematic when Grievous ignites his lightsabers, resulting in the same freeze and noise.
Steps: How can we find the bug ourselves? Load the Tier 1 event of Jedi Master Kenobi Unlock, watch the opening cinematic or go thru the battle and let Grievous use his 1st special, Grievous Wounds.
Connection Type Wifi
Please select your region North America
Country United States
I've attached transcripts from tech support, who weren't entirely helpful, and only redirected me thru troubleshooting steps I had already completed. This is also an issue posted ealier, and it is definitely not "solved" as the thread title indicates.
https://answers.ea.com/t5/Bug-Reports/Jedi-Master-Kenobi-Event-Tier-1-Crash/td-p/10495849
Once I get more tickets, and especially once I'm done with the event, I'll gladly record myself doing this event multiple times to show this has not been fixed.
