Forum Discussion

EA_HighCommand's avatar
EA_HighCommand
Icon for EA QV Team rankEA QV Team
5 years ago

Jedi Master Kenobi event crash report investigation (log request)

Hi all,   The team is currently looking into the possibility of crashing issues in the Jedi Master Kenobi event. We are having difficulty reproducing the reported crashes, so all information prov...
bug
Nicocolasse's avatar
Nicocolasse
5 years ago

Hello,

I also experienced 2 crashes on 3 attempts in tier 1.

  • Ally code: 398-351-269
  • Platform: Sony Xperia XZ3 (Android 10) 
  • Date and time of the crash (please add your time zone!): 11/06 at 10 PM and 11/07 at 9 AM (GMT+1)
  • Device logs (a guide on how to get the logs can be found HERE) : couldn't find it
  • Any additional details: First crash after 4 or 5 turns. Second crash during the introduction animation. 30 tickets lost. 

Thanks

Nico

  • Nicocolasse's avatar
    Nicocolasse
    5 years ago

    New crash during the intro cinematic this evening at 8pm (GMT+1).

    Won't try again and risk to lose tickets until it's solved 

    Please have a look at it. 

    Thanks 

Featured Places

Node avatar for SWGOH Technical Issues

SWGOH Technical Issues

Get help and discuss troubleshooting for Star Wars: Galaxy of Heroes with other players.Latest Activity: 29 minutes ago
27,237 Posts

Recent Discussions