Hi all, The team is currently looking into the possibility of crashing issues in the Jedi Master Kenobi event. We are having difficulty reproducing the reported crashes, so all information provided should help with this. If you have encountered this issue, please don't create any new threads, but instead, comment on this thread with the following info so we can consolidate all the reports. Please provide the following: Ally code: Platform: Date and time of the crash (please add your time zone!): Device logs (a guide on how to get the logs can be found HERE) Any additional details:

Ally code: 846-415-156Platform: Iphone 11 pro maxDate and time of the crash (please add your time zone!): 09 august 2021, time 22.00, 10 august 2021, time 9.30 utc 11.00Any additional details:Hi, hello, during the passage of the event on jmk, I was kicked out of the game twice on 1 trial, I wrote the time and date above, because of this I lost 30 tokens.thanks in advance, I hope you fix it

Ally Code 953-855-593Android8/4/21Approx 8:00pmESTHappened when trying to load tier 4 of the JMK event. Game froze on the loading screen. I could used my phone for anything else just SWGOH was frozen on load. I lost the 70 light side tickets I spent to lau.ch the game. I also tried it on both my phone data and WiFi but the game remained froze until I force closed it. It has not happened with any other function of the game but the JMK event.

@Krum007 @EA_HighCommand None of us are going away! It’s all well and good to bring massive changes to the game making GL’s the be all and end all, but you better make sure people don’t get shafted on their way to getting them, like everyone in this thread has at least once.

It happened to me too.Ally code 643666178Ingame Name MINI Alex8/august/2021 around 0700 UTC time.I played the first tier of Jedi master Kenobi event and when I entered the battle the game mysteriously crashed and restarted by it self. I tried the ea support system but the response as you can see below is that maybe the problem is my phone... But as I can see here this happened to others too. I have never experienced this crash and immediate restart before and I play this game since 2016... So it's all a mystery how somehow in one of the most hard earned battles where you spent crystals and energy to farm ticket just so that you have the ability to complete , you have a restart in your game . This doesn't happen in all of the other modes of the game. Only in GL s tiers a s I can see from other users.

I have done this battle 7 times. I've beaten it 4 times. But on the 3 that it crashed, if I leave the middle Magna-guard as the last one of the Magna-guards to kill, it will always crash when I'm about to hit him and kill him. Otherwise, if I kill him first or second, it's not an issue. So it's the Magna-guard on the left of General Grevious.

Jedi Master Kenobi event crash report investigation (log request)

578 Replies

darthexora
4 years ago
Ally code: 817-466-728
Platform: iPhone iOS
Date and time of the crash (please add your time zone!): approximately 8:00pm est 9/19/2021
Any additional details: missing 15 light side tokens to enter Galactic Legend event. Game crashed in beginning of battle. Hoping to be compensated for the loose.
blakebabie
Seasoned Traveler
4 years ago
Game crashed at 7:54 AM ET on 9/20/21.
Ally code: 197-211-727
Device: iPhone X iOS 14.7.1
Connection: WiFi
Country: USA
I hit battle for tier 1 of JMK event and game quit out before the animation (text) displayed. I played a few battles before that without any issues.
Lost 15 tickets! Can I get my tickets back?

See crash log attached.
mrshadow60
4 years ago
Ally code: 492969746
Platform: Android 10, huawei nova 5t EMUI 11.0.0
Date and time of the crash (please add your time zone!): 20.9.2021 aprox 22:20 CET+1 (Bratislava, Prague etc)
Device logs (a guide on how to get the logs can be found HERE)
Any additional details:
There is 2x word "exception" around the time of game crash.
09-20 22:20:16.284 10167 10108 10129 I ActivityThread: Init compatible state: false
09-20 22:20:16.296 10021 10070 10092 W DE J ImageProcessorAlgoImpl: [effect] initAlgoXmlPath() error! can't find xml
09-20 22:20:16.378 1000 1762 2229 I chatty : uid=1000(system) HwProximitySens expire 1 line
09-20 22:20:16.634 radio 2569 3908 E Mapcon : VoiceManager-0-Normal: [a]config is null!!!!!!!!!!
09-20 22:20:16.666 1000 1762 10760 I chatty : uid=1000(system) Binder:1762_18 expire 3 lines
09-20 22:20:16.747 10078 10141 10161 I ActivityThread: Init compatible state: false
09-20 22:20:16.785 99415 10175 10201 E ActivityThread: getApplicationInfo metadata error
09-20 22:20:16.785 99415 10175 10201 I ActivityThread: Init compatible state: false
09-20 22:20:16.787 10078 10141 10141 I ActivityThread: finishPreloaded preloadStatus 0
09-20 22:20:16.869 99415 10175 10175 I ActivityThread: finishPreloaded preloadStatus 0
09-20 22:20:16.900 1000 1762 2159 I chatty : uid=1000(system) ConnectivitySer expire 117 lines
09-20 22:20:17.082 10167 10108 10108 I ActivityThread: finishPreloaded preloadStatus 0
09-20 22:20:17.842 5513 10261 10279 I ActivityThread: Init compatible state: false
09-20 22:20:17.890 5513 10261 10261 E LoadedApk: Unable to instantiate appComponentFactory
09-20 22:20:17.890 5513 10261 10261 E LoadedApk: java.lang.ClassNotFoundException: Didn't find class "androidx.core.app.CoreComponentFactory" on path: DexPathList[[zip file "/data/app/com.huawei.hidisk-dzIeUtJ6DvT223UAziz4zQ==/base.apk"],nativeLibraryDirectories=[/data/app/com.huawei.hidisk-dzIeUtJ6DvT223UAziz4zQ==/lib/arm64, /data/app/com.huawei.hidisk-dzIeUtJ6DvT223UAziz4zQ==/base.apk!/lib/arm64-v8a, /system/lib64, /hw_product/lib64, /system/product/lib64, /prets/lib64, /system/lib64, /hw_product/lib64, /system/product/lib64, /prets/lib64]]
09-20 22:20:17.890 5513 10261 10261 E LoadedApk: at dalvik.system.BaseDexClassLoader.findClass(BaseDexClassLoader.java:209)
09-20 22:20:17.890 5513 10261 10261 E LoadedApk: at java.lang.ClassLoader.loadClass(ClassLoader.java:379)
09-20 22:20:17.890 5513 10261 10261 E LoadedApk: at java.lang.ClassLoader.loadClass(ClassLoader.java:312)
09-20 22:20:17.890 5513 10261 10261 E LoadedApk: at android.app.LoadedApk.createAppFactory(LoadedApk.java:270)
09-20 22:20:17.890 5513 10261 10261 E LoadedApk: at android.app.LoadedApk.createOrUpdateClassLoaderLocked(LoadedApk.java:989)
09-20 22:20:17.890 5513 10261 10261 E LoadedApk: at android.app.LoadedApk.getClassLoader(LoadedApk.java:1113)
09-20 22:20:17.890 5513 10261 10261 E LoadedApk: at android.app.LoadedApk.getResources(LoadedApk.java:1381)
09-20 22:20:17.890 5513 10261 10261 E LoadedApk: at android.app.ContextImpl.createAppContext(ContextImpl.java:2641)
09-20 22:20:17.890 5513 10261 10261 E LoadedApk: at android.app.ContextImpl.createAppContext(ContextImpl.java:2629)
09-20 22:20:17.890 5513 10261 10261 E LoadedApk: at android.app.ActivityThread.handleBindApplication(ActivityThread.java:7257)
09-20 22:20:17.890 5513 10261 10261 E LoadedApk: at android.app.ActivityThread.access$2400(ActivityThread.java:251)
__________________________________________________________________________________________________
09-20 22:20:18.483 99416 10332 10354 I ActivityThread: Init compatible state: false
09-20 22:20:18.549 99416 10332 10332 I ActivityThread: finishPreloaded preloadStatus 0
09-20 22:20:18.617 10015 10293 10293 I ActivityThread: finishPreloaded preloadStatus 0
09-20 22:20:18.619 1000 1762 2159 I chatty : uid=1000(system) ConnectivitySer expire 77 lines
09-20 22:20:18.635 10015 10293 10313 I ActivityThread: Init compatible state: false
09-20 22:20:18.763 1000 1762 1805 I chatty : uid=1000(system) monitor thread expire 10 lines
09-20 22:20:19.052 1000 1762 1818 I chatty : uid=1000(system) ActivityManager expire 4 lines
09-20 22:20:19.052 1000 1762 2411 I chatty : uid=1000(system) MultiTaskManage expire 4 lines
09-20 22:20:19.057 1000 1762 1817 I chatty : uid=1000(system) ActivityManager expire 5 lines
09-20 22:20:19.096 10031 10416 10440 I ActivityThread: Init compatible state: false
09-20 22:20:19.529 1000 1762 2142 I chatty : uid=1000(system) Binder:1762_3 expire 16 lines
09-20 22:20:19.572 5513 10514 10533 I ActivityThread: Init compatible state: false
09-20 22:20:19.587 5513 10514 10514 E LoadedApk: Unable to instantiate appComponentFactory
09-20 22:20:19.587 5513 10514 10514 E LoadedApk: java.lang.ClassNotFoundException: Didn't find class "androidx.core.app.CoreComponentFactory" on path: DexPathList[[zip file "/data/app/com.huawei.hidisk-dzIeUtJ6DvT223UAziz4zQ==/base.apk"],nativeLibraryDirectories=[/data/app/com.huawei.hidisk-dzIeUtJ6DvT223UAziz4zQ==/lib/arm64, /data/app/com.huawei.hidisk-dzIeUtJ6DvT223UAziz4zQ==/base.apk!/lib/arm64-v8a, /system/lib64, /hw_product/lib64, /system/product/lib64, /prets/lib64, /system/lib64, /hw_product/lib64, /system/product/lib64, /prets/lib64]]
09-20 22:20:19.587 5513 10514 10514 E LoadedApk: at dalvik.system.BaseDexClassLoader.findClass(BaseDexClassLoader.java:209)
09-20 22:20:19.587 5513 10514 10514 E LoadedApk: at java.lang.ClassLoader.loadClass(ClassLoader.java:379)
09-20 22:20:19.587 5513 10514 10514 E LoadedApk: at java.lang.ClassLoader.loadClass(ClassLoader.java:312)
09-20 22:20:19.587 5513 10514 10514 E LoadedApk: at android.app.LoadedApk.createAppFactory(LoadedApk.java:270)
09-20 22:20:19.587 5513 10514 10514 E LoadedApk: at android.app.LoadedApk.createOrUpdateClassLoaderLocked(LoadedApk.java:989)
09-20 22:20:19.587 5513 10514 10514 E LoadedApk: at android.app.LoadedApk.getClassLoader(LoadedApk.java:1113)
09-20 22:20:19.587 5513 10514 10514 E LoadedApk: at android.app.LoadedApk.getResources(LoadedApk.java:1381)
09-20 22:20:19.587 5513 10514 10514 E LoadedApk: at android.app.ContextImpl.createAppContext(ContextImpl.java:2641)
09-20 22:20:19.587 5513 10514 10514 E LoadedApk: at android.app.ContextImpl.createAppContext(ContextImpl.java:2629)
09-20 22:20:19.587 5513 10514 10514 E LoadedApk: at android.app.ActivityThread.handleBindApplication(ActivityThread.java:7257)
09-20 22:20:19.587 5513 10514 10514 E LoadedApk: at android.app.ActivityThread.access$2400(ActivityThread.java:251)
09-20 22:20:19.587 5513 10514 10514 E LoadedApk: at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2284)
Could you give me my shards back? Game crashed at the beggining of the match against grievous.
Zachary027
4 years ago
Ally code:958-374-633
Platform:IOS
Date/time: 9/21 7:20 am CST
I attempted to try Tier 4 of event and the event didn’t end after he was at 75%. The event was impossible to win and I basically just had to lose my tickets. This is frustrating as the ticket grind takes forever. Please resolve this. Is there anyway i can get my tickets back?
bmorebum
4 years ago
This just happened to me as well. Tier 1, during the cut scene right after JMK says “Hello There”. Lost 15 event tickets as well.

Ally code: 174-347-268
Platform: iOS
9/22 6:02 est
Rolandoo73
4 years ago
Ally code: 876-117-247
Platform: Android
Date: 22-09 Time: 21:15 pm
In tier 1, in game when the enemies attack.
Rolandoo73
4 years ago
@Rolandoo73 3 times , 45 tickets ! Wtf ! In tier 1 !
manucasper15
4 years ago
Ally code: 263-975-133
Platform: Apple iPhone iOS 13.4.1
Date and time of the crash : 9:00 and 14:35 Uruguay
Any additional details: the game crashed when I was playing the mission, it happened to me two times on tier 1 and I lost 30 light side tickets
Gosso153
4 years ago
So what’s the latest @EA_HighCommand , it’s been weeks since I first posted my bug report on the JMK event. Meanwhile many others have posted here with the same issue. Have you fixed the bug? Will you be providing compensation to those that lost LS tickets on crashes?
Some communication would be nice, and hey, seeing as you’ve literally made billions of dollars out of the swgoh community you could at least throw us a bone in the way of some crystals or something.
I know that your corporate strategy is to squeeze every single cent you possibly can out of this game, but you know what would be good? Instead of wasting time mildly updating the look of droids that no one cares about how they look, fix the bugs and show some goodwill to your customers.
RicRoc332
4 years ago
168-685-646
iOS 14.7.1
9/24/21 8:00 am PST
9/25/21 6:45 am, 7:00 am PST
Game has crashed 3 of 6 attempts so far. First time it crashed was after I had completed my first attempt for Tier 1. It happened right as the cinematic of kenobi landing started. That was yesterday for me, today it’s crashed twice more but mid battle, as grievous is doing his AOE ability after one of his magnaguards die.

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Jedi Master Kenobi event crash report investigation (log request)

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