Forum Discussion

Seasoned Novice

6 years ago

Solved

Just tried to enter GAC battle, had a connection error message.. counted as loss

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Samsung Galaxy A8 OS Version 9 Ally Code: (Find it here: http://bit.ly/AllyCod...

bug

EA_UltraSlide
6 years ago
Hi @JacenSolo29 and thanks for reporting this. If you continue to receive connection errors, can you please provide a screenshot of the error message (providing a screenshot of the message helps a lot) .

We recommend to make sure you have a strong and stable internet connection while playing to avoid any connectivity issues.

EA_UltraSlide

EA Staff

6 years ago

Hi @JacenSolo29 and thanks for reporting this. If you continue to receive connection errors, can you please provide a screenshot of the error message (providing a screenshot of the message helps a lot) .

We recommend to make sure you have a strong and stable internet connection while playing to avoid any connectivity issues.

charleshenryjr
6 years ago
This is unacceptable response! I need to contract someone to reset my team, ASAP! I don’t have connectivity issues, the app froze

[removed screenshot for account security; screenshot displayed the Player‘s ID and not the Error Message]
TetsuoWallace
6 years ago
@EA_UltraSlide: you must have some connection issues with your ... understanding if you can't see that it's not an internet problem, but game bug: game is freezing or lagging and due to that shows wrong(?) error message. @JacenSolo29 wrote that internet signal was strong and stable.
Find a problem within yourself, than look for it in the others.
casperdaundead
6 years ago
Im having the same issues