KI-ADI-MUNDI LIGHT SPEED failed to send

Order #: 1006503248728 placed on 3/18. Ally code 774-823-844. I received crystals in-game instead of the shards，The bank confirms that the transaction was successful,order confirms successful transaction，But the consultant told me that the transaction was wrong? Did you receive all the money and tell me you were wrong? My bank has sent the order transaction status again, please confirm again