Product: Star Wars: Galaxy of HeroesPlatform:Apple iPhoneWhat type of device are you experiencing the issue with? iphone8OS Version 16.4.1Ally Code: (Find it here: http://bit.ly/AllyCode ) 623795824What type of issue do you have? Missing RewardsHow often does the bug occur? Every time (100%)Summarize your bug After completing and submitting battles in the Krayt Dragon raid, the personal reward track is showing up as already claimed without me ever clicking on anything. Steps: How can we find the bug ourselves? This is my first eligible krayt dragon raid with my new guild, so I don't know if changing guilds affects the ability to get personal rewardsConnection Type WifiPlease select your region North AmericaCountry United StatesThis is my first eligible krayt dragon raid with my new guild, so I don't know if changing guilds affects the ability to get personal rewards

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Krayt Dragon personal reward track showing up as claimed

15 Replies

EA_Gunner
EA QV Team
2 years ago
Thank you for the report. We attempted to reproduce your report but we were not able to confirm any issues on our side.
Sonygoal069
2 years ago
I have the exact same bug today. I changed guild while a krayt raid was on going, and I had scored in this raid and got personal track rewards. But as I quit the guild before raid ended I did not get collective rewards (somehow logical).
The new guild I joined had also a krayt launched that I could not join. Normal.
But now a new raid was launched today, I could join and compete. I scored 1M with my first team and could not collect anything on the personal track. It is claimed as already collected which is not the case.
It may be a bug whe' we switch guild while a raid is live?
Here a screenshot.
Thanks for looking into it.
My ally code if you can have a look:
215-341-838
Sonygoal069
2 years ago
@EA_Gunner it seems we are not isolated cases. It affects players who changed guilds while a krayt was on going. I have already missed collecive rewards on the last one because of the change of guild, and now personal rewards on the new one. Hope you can look into it and make good.
ypa9kw9hv6e2
Rising Novice
2 years ago
I have the same issue.

Changed my guild during Krayt Raid and in that raid i recierved all my rewards included the 2,2 Mio Rewards.
My new guild started the krayt raid 49 hours after i join the new guild.
And there i made 1 attepmt with 1,2 Million Points.
But you can see on the screenshot it says i received y rewards till 2,2 Million Points already. But thats not possible.

At the Bottom there es the information that i have done 1,2 Million Points. Next Milesstone would be in 500 TSD Points. So at 1,7 Million Points.
But on the reward track you can see that i should received the 1,7 Million reawards allready.

Although I haven't received any rewards yet.
ypa9kw9hv6e2
Rising Novice
2 years ago
@EA_Gunner have forgotten your tag
EA_Gunner
EA QV Team
2 years ago
Will check out this scenario. Looks like it saved your previous results and applied them to your new guild.
EA_Gunner
EA QV Team
2 years ago
Thank you for the report. Your report has been highlighted, and we are looking into it.
ypa9kw9hv6e2
Rising Novice
2 years ago
@EA_GunnerSolved?

Did you find the mistake?
EA_Gunner
EA QV Team
2 years ago
@ypa9kw9hv6e2 issue is under investigation.
Miketo28
Seasoned Hotshot
2 years ago
@EA_Gunner I am experiencing the same issue. Moved guilds. Made arrangements to move after aTW. During TW my current guild started Krayt. I did my runs and collected personal rewards, then left. When I joined the new guild they had started Krayt a few hours before I joined. Could not participate or collect rewards. No issues, as I moved guilds. Krayt started again and I am not getting the personal rewards. 212-226-582 is my ally code. If this issue is only attached to this run, maybe it is what it is. However if this persists to future raids and guild rewards, that would be concerning. Thanks in advance for your time on this matter.