KYBER NIGHTSISTER LST issue

I bought 2 Nightsister LST on Oct 16 a few minutes apart,  1 normal - 1 webstore special, only got 1 token, and I got 2070 crystals...

Reached out to EA Help, "VishalMedisetty" wanted to close my complaint with a confirmation, that I got the crystals, deal complete. So I said that's not how it works, this is fraud or false advertisement and I will take steps if they dont respond. Then they closed my complaint and pointed me to a closed thread.  They supposedly forwarded my case to the devs.

I opened a new ticket a week after via EA HELP but it was closed as "Makam" kindly referred to the order that was actually completed.

I've been in this fight for more than 2 weeks now. Please help. 

Ally code: 375-345-387