Forum Discussion

BabylonFallen's avatar
BabylonFallen
New Adventurer
2 months ago
Solved

lightspeed token not recieved

I just purchased a kyber lightspeed token for nightsisters and did not recieve it,  it gave me crystals instead. How do I go about getting refunded or getting my lightspeed token?

          my ally code is:   926448586

  • you'd need to contact the help team through the game. Go to the cog in the top left corner and select help and submit a ticket. Same thing happened to me with the Resistance Light Speed Bundle. Don't expect much because they do not give a **bleep** at all. I was told that i received everything, even after submitting a screen shot of my inventory. I submitted another ticket and I'm still waiting to hear back. This has been going on since 10/17

6 Replies

  • you'd need to contact the help team through the game. Go to the cog in the top left corner and select help and submit a ticket. Same thing happened to me with the Resistance Light Speed Bundle. Don't expect much because they do not give a **bleep** at all. I was told that i received everything, even after submitting a screen shot of my inventory. I submitted another ticket and I'm still waiting to hear back. This has been going on since 10/17

  • BabylonFallen's avatar
    BabylonFallen
    New Adventurer
    2 months ago

    Thank you, i made a support ticket but it seems to be ai with no real people. I was hoping this gets resolved fast as I wanted to buy another token but I  do not dare to spend anything else until this gets resolved.

  • The support just gave me my light speed token. This was resolved  quickly and they let me keep the crystals  so respect for making things right. 

  • I'm happy you got your stuff.

    I kind of feel envy, I have the same issue since 17.10... they closed my ticket and pointed me to a closed forum thread, no response since... Been through the same... been told I received everything, even listing it as crystals... 

    I've opened new ticket now in chat...hopefully I'll get a response now.

  • BlackNegligence's avatar
    BlackNegligence
    Seasoned Traveler
    2 months ago

    You person, are a unicorn....I couldn't even get a response back in day and they fixed your whole problem in less than 24 hours...I am 2 weeks into mine 😩

  • biblejuice1221's avatar
    biblejuice1221
    Seasoned Novice
    2 months ago

    make a post on the bug report section of the forums. I did and EA Gunner dm'ed me and added everything for me manually 

Featured Places

Node avatar for SWGOH Technical Issues

SWGOH Technical Issues

Get help and discuss troubleshooting for Star Wars: Galaxy of Heroes with other players.Latest Activity: 12 months ago
27,168 Posts