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Anonymous's avatar
Anonymous
7 years ago
Approved

Lock up when clicking FIND for gear

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone
OS Version 11.4
Ally Code: (Find it here: http://bit.ly/AllyCode ) 751-951-137
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Spinning loading icon/game locks up when selecting FIND on gear pieces
Steps: How can we find the bug ourselves? Character>choose any toon>choose any gear>Select FIND> must force quit and start over. This has been occurring since I did the Young Han Solo update
Connection Type Wifi
Please select your region North America
Country US

Character>choose any toon>choose any gear>Select FIND> must force quit and start over. This has been occurring since I did the Young Han Solo update. Everything else is working properly.

I can’t upload the video to your app here, but I’ve added a link to the vid

https://www.dropbox.com/s/4k6j3gy8lw3eh1v/medium.MOV?dl=0

2 Replies

  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved
    This is now occurring in Events,Challenges, Store and a few other places. So I can not do any of my daily’s
  • CG_MindTricks's avatar
    CG_MindTricks
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 years ago
    Hi there,

    We checked your account and it looks like some assets were not downloaded properly on your device. Can you please reinstall the game using a strong and stable Wi-Fi connection and let us know if the issue re-occurs?

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