Locked out of Tank rewards even after reset

Galaxy 7 - android -Mobile

USA central time zone

988-557-487 - SuicideSquid

I'm not doing any guild hopping etc just the normal raids from our 30k a day, so y is it on Sun 5th, 11 am we started the 24hr log period for the tank raid and mon the 6th 11am atk period ,I'm locked out of the rewards, I feel like u miss calculated the # of raids u can do in a weeks period with this new law u have. Plz fix this so I can have my rewards, thnx

Hi @ryanmoench155 and thank you for the report.

We've checked your account and confirmed that everything is in order.

Hi @Dcasey54 and thank you for the report too.

We've also checked your account and the calculation is done correctly.

If the calculation is correct then what do i do different to prevent it from happening again?

No one else had the issue

This is happening to many players. I’ve been locked out of raids multiple times and I am not guild hopping. No rhyme or reason to it. Some players get locked in our guild and others don’t. Makes no sense.