Forum Discussion

yvxceiv1g598's avatar
4 years ago

Log into a different account

I had an account that i bought the hyperdrive bundle on. Around 9 months of playing the game i get an e mail from google saying my sign in information has changed, which logs me out of my blue stacks account. When i log back into blue stacks my account is gone and im met with the tutorial. I have no way of logging back into the right account as when i pair my account to discord or un pair my account from everything and play as guest they all lead me back to the same account i have just had to do the tutorial on. 

I dont have the account ID but i have the guild the account is in and the ally code

allycode: 476-249-324

name: ScaredSithless

Guild: JBS killers

If anyone knows of any ways to get back onto that account please let me know

1 Reply

  • Hi @yvxceiv1g598 

    I'd recommend setting up a help ticket by going to the EA Help site and opening up a case by clicking 'Contact Us'. If you provide sufficient evidence, the support team should be able to recover your account. 

    In your report you suggested that you only have the ally code. I noticed that you have a swgoh.gg account, if you log-in to this account and head over to the 'Settings & Sync' page, you will be able to recover your player/account id which will really help in your case.

    I wish you best of look with the account recovery!

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