Forum Discussion

2 years ago

Solved

Loss of crystal purchased dark side currency

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Apple iPhone 14
OS Version 16.something
Ally Code: (Find it here: http://bit.ly/AllyCode ) 758-397-221
What type of issue do you have? Other
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug Occasionally when entering a battle, any battle, the loading screen never finishes and eventually I get a report that it crashed and the app restarts. My issue is that this time when it happened I had just purchased 50 dark side currency from the weekly store for 500 hard earned crystals
Steps: How can we find the bug ourselves? Play your game enough.
Connection Type Mobile
Please select your region North America
Country USA

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I just want my currency or crystals back. It’s unfair to have lost something for a server side crash.

bug

EA_Gunner
2 years ago
If you see this more often, please follow our troubleshooting steps from this article.

2 Replies

EA_Gunner
EA QV Team
2 years ago
If you see this more often, please follow our troubleshooting steps from this article.
AriWilford1
2 years ago
What do you mean if I see this more often?!!!!!! I lost currency that I paid for in crystals because of a bug in YOUR game. That is a ton of time lost farming those items, all I’m asking is to get back what is mine by right. Why are you guys so * at support? Why is nobody helpful. This shouldn’t be a difficult situation, just check my account, see that the game crashes when it was loading a galactic legend event and refund the currency I spent on it, or alternatively the 500 crystals I used to buy the 60 currency I spent. This is not rocket science, just be helpful, FAQ’s and telling me to reach out of it happens more often is not even remotely helpful.