Forum Discussion

franciscomana586's avatar
1 hour ago

Lost acces to my Google play account

I've lost access to my Google Play account, which was linked to my Star Wars Galaxy of Heroes account, and I'd like to remove the link between my Star Wars Galaxy of Heroes account and that Google Play account. My game ID is Ti1anKO0SSyeb8ikbCXbbQ and my friend code is 499-671-294. I even made some in-game purchases, and I can send you the receipt if needed, the account is linked actually to my Apple account and my EA account but i dont wanna a dead google play account linked and prefer link a new one who i have acces to. 

 

sorry for my bad english and thank u in advance.

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    Hi there. Thanks for reaching out. I'm sorry to say, we cannot help with account related issues over the EA Forums. You'll need to open a case with an advisor to get assistance with this. Please use the 'Contact us' button at the bottom of this page to contact an advisor.

  • franciscomana586's avatar
    franciscomana586
    Newcomer
    1 hour ago

    I cant speak with a advisor the Ai is getting stuck with the sames response over and over again

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    51 minutes ago

    Does it suggest you view the article for unlinking an account? If so, hit the button that says yes, that is it. When you shows the article, you'll have the option to contact an advisor.

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