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peter21adrian's avatar
peter21adrian
Seasoned Novice
11 days ago
Solved

Lost Access to Main Account – 12M GP, All GLs R7+, Kyber 3 GAC

I’m experiencing a serious issue with my Star Wars: Galaxy of Heroes account. After a recent login, the game opened a new, empty account, instead of my original one. My original account had: - Abov...
android
  • EA_Lanna's avatar
    EA_Lanna
    10 days ago

    Hi folks, 

    Delighted to share that this issue should now be resolved.

    Thank you for your patience while we worked on this for you!

    - EA_Lanna

AiraViszla's avatar
AiraViszla
New Novice
19 days ago

Cannot get in game since the update. Everything worked fine till had to update new client.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    16 days ago

    Hi AiraViszla​, 

    I'm sorry to hear that. Is there an error message popping up when you try to load into the game? Are you able to get past the initial loading screen? 

    - EA_Lanna

    • AiraViszla's avatar
      AiraViszla
      New Novice
      15 days ago

      No error message or anything. 

      • EA_Lanna's avatar
        EA_Lanna
        Icon for Community Manager rankCommunity Manager
        13 days ago

        Hi AiraViszla​, 

        Ok, there are some troubleshooting steps I can suggest to help flush out cached data and help things sync up again. They'll be different depending on what device you're playing from. To share the relevant steps, please let me know:

        • If you are playing on iOS, Android or PC? 
        • If your game was backed up at any stage before the loading issues happened? 

         

        - EA_Lanna

  • AiraViszla's avatar
    AiraViszla
    New Novice
    15 days ago

    It goes to loading screen and just stays there and can't get in. Everything was fine before the patch. 

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