Hi folks,
Delighted to share that this issue should now be resolved.
Thank you for your patience while we worked on this for you!
- EA_Lanna
I have not been able to log in since the last update. The game will not download, I cleared cache still no luck.
Community ManagerHi btke4lrf0qx3,
Thanks for reaching out to let us know you're experiencing this. Could you share a bit more about the login issues? Is there an error message popping up when you try to load into the game? Are you able to get past the initial loading screen?
- EA_Lanna
HiEA_Lanna, not wishing to hijack the original post but I am having similar issues. I can’t get past the initial loading screen (with Vaders face - it sticks on “Loading Cantina”) either. Please can you advise on a fix as I’m missing a lot of GAC/ROTE/Conquest rewards? Thanks
Same issue here. Cant get past the initial loading screen
Community ManagerCould you share a bit more please?
- EA_Lanna
Community ManagerHeya a9898438ec87fed3,
Got it. There are some troubleshooting steps I can suggest to help flush out cached data and help things sync up again. They'll be different depending on what device you're playing from. Are you playing on iOS, Android or PC?
Did you back up your game at any stage before the loading issues happened?
- EA_Lanna
I am playing on IOS.
I hadn’t specifically backed up my game, however it was loading and playing fine, and then all of a sudden stopped. I would hope that all my data was saved at the time I last exited the game!
Thanks
