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peter21adrian's avatar
peter21adrian
Seasoned Novice
15 days ago
Solved

Lost Access to Main Account – 12M GP, All GLs R7+, Kyber 3 GAC

I’m experiencing a serious issue with my Star Wars: Galaxy of Heroes account. After a recent login, the game opened a new, empty account, instead of my original one. My original account had: - Abov...
android
  • EA_Lanna's avatar
    EA_Lanna
    14 days ago

    Hi folks, 

    Delighted to share that this issue should now be resolved.

    Thank you for your patience while we worked on this for you!

    - EA_Lanna

a9898438ec87fed3's avatar
a9898438ec87fed3
Seasoned Newcomer
20 days ago

HiEA_Lanna​, not wishing to hijack the original post but I am having similar issues. I can’t get past the initial loading screen (with Vaders face - it sticks on “Loading Cantina”) either. Please can you advise on a fix as I’m missing a lot of GAC/ROTE/Conquest rewards? Thanks

f5e952b0cf1f4501's avatar
f5e952b0cf1f4501
Newcomer
20 days ago

Same issue here. Cant get past the initial loading screen

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    19 days ago

    Hi f5e952b0cf1f4501​, 

    Could you share a bit more please? 

    1. Was your game backed up at any stage before the loading issues happened? 
    2. Are you playing on iOS, Android or PC? 

     

    - EA_Lanna

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