Forum Discussion

peter21adrian's avatar
peter21adrian
Seasoned Novice
20 days ago
Solved

Lost Access to Main Account – 12M GP, All GLs R7+, Kyber 3 GAC

I’m experiencing a serious issue with my Star Wars: Galaxy of Heroes account. After a recent login, the game opened a new, empty account, instead of my original one. My original account had: - Abov...
android
  • EA_Lanna's avatar
    EA_Lanna
    19 days ago

    Hi folks, 

    Delighted to share that this issue should now be resolved.

    Thank you for your patience while we worked on this for you!

    - EA_Lanna

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
24 days ago

Hi there. I'm not sure if this is something we can fix. You'll need to open a case with an advisor to have this investigated. Please follow the instructions here to do that. Thanks!

lcfz1nhy007u's avatar
lcfz1nhy007u
Seasoned Newcomer
24 days ago

Working with in game advisors right now.  It seems my main account is floating in the either right now. Have the player ID, ally code, and receipts from purchases for the account so I am hoping there can be some resolution. Had a few Light Speed Bundles I am dreading will be lost. 

Went through EA support on the main page twice now and have been continuously referred to the in-game advisors so I had to create new account just to access that. incredibly frustrating to say the least.

About SWGOH Technical Issues

Get help and discuss troubleshooting for Star Wars: Galaxy of Heroes with other players.25,353 PostsLatest Activity: 14 hours ago