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peter21adrian's avatar
peter21adrian
Seasoned Novice
6 months ago
Solved

Lost Access to Main Account – 12M GP, All GLs R7+, Kyber 3 GAC

I’m experiencing a serious issue with my Star Wars: Galaxy of Heroes account. After a recent login, the game opened a new, empty account, instead of my original one. My original account had: - Abov...
android
  • EA_Lanna's avatar
    EA_Lanna
    6 months ago

    Hi folks, 

    Delighted to share that this issue should now be resolved.

    Thank you for your patience while we worked on this for you!

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
6 months ago

Hi AiraViszla​, 

I'm sorry to hear that. Is there an error message popping up when you try to load into the game? Are you able to get past the initial loading screen? 

- EA_Lanna

AiraViszla's avatar
AiraViszla
New Novice
6 months ago

No error message or anything. 

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi AiraViszla​, 

    Ok, there are some troubleshooting steps I can suggest to help flush out cached data and help things sync up again. They'll be different depending on what device you're playing from. To share the relevant steps, please let me know:

    • If you are playing on iOS, Android or PC? 
    • If your game was backed up at any stage before the loading issues happened? 

     

    - EA_Lanna

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