Forum Discussion

Seasoned Novice

6 months ago

Solved

Lost Access to Main Account – 12M GP, All GLs R7+, Kyber 3 GAC

I’m experiencing a serious issue with my Star Wars: Galaxy of Heroes account. After a recent login, the game opened a new, empty account, instead of my original one. My original account had: - Abov...

android

EA_Lanna
6 months ago
Hi folks,

Delighted to share that this issue should now be resolved.

Thank you for your patience while we worked on this for you!

- EA_Lanna

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Rising Rookie

6 months ago

I finished playing last night and gone back to sleep, but when I opened SWGOH, my account was gone, I reinstalled the app, but it only starts on the beginning of the game, I can't see the guest mode and "Have an account?" button, I even searched those in settings but the game only forces me to start over again. I was on lvl 82 and I played nearly every day. I'm not going to start from the beginning. Any developers present, please help me...

shibbyshibs

Rising Newcomer

6 months ago

Same happening to me too. Spent way too much money to start over and hopefully it gets soon. Any way to submit tickets or IT something?